FAQs

Frequently Asked Questions

1. How do I place an order with LurelleShop?
   To place an order, simply browse our online store, choose your favorite items, and proceed to checkout. Follow the steps to complete your purchase, and your order will be on its way!

2. Can I change or cancel my order after it’s been placed?
   If you need to change or cancel your order, please contact us within 24 hours of placing it. Once your order is processed, we may not be able to make modifications, but we will assist you as best as we can.

3. How do I track my order?
   After your order ships, you will receive an email with tracking details. You can also check the status of your order anytime by entering your tracking number in the "Track My Order" section on our website.

4. Do you offer gift cards?
   At the moment, we do not offer gift cards. Keep an eye out for future updates as we work on expanding our services.

5. Is shopping on LurelleShop safe?
   Absolutely! We use secure payment gateways and uphold the highest standards of privacy to protect your personal and payment information.

6. Do you ship internationally?
   Currently, we only ship to France. We plan to expand to other regions soon, and we will keep you updated on any changes to our shipping policy.

7. What should I do if my item is damaged or defective?
   If you receive a damaged or defective item, please contact us within 3 working days of receiving your order. We will guide you through the process of returning or exchanging the item, and we’ll make it right.

Contact Us

If you have any further questions or need assistance, feel free to contact our customer service team:
📧 Email: info@lurelleshop.com
📍 Address: 33 Rue du Moulin de Limbre, Limbre, 86440 Migné-Auxances, France
📞 Phone: +33 7 45 75 15 31